Refund Policy

Within 14 days after you receive your package, you are able to return it if you are not satisfied. The products have to be unopened.

If the above requirements are met, Moychay pays your complete purchase amount back from the returned products within 5 days after receiving the returned product.

If a part of the products is returned, only that part will be compensated.

Refund Policy for events
Cancellations for event tickets are eligible for a full refund if requested at least 24 hours before the scheduled start time of the event, unless stated otherwise in the specific event description. Refund requests must be submitted in writing via email to ensure proper processing.
Please note that due to the advance purchase of materials and preparation involved, refunds cannot be guaranteed for cancellations made less than 24 hours in advance.